PRIVACY POLICY


At Castleberry Labs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect two types of information:

- Personal Information

This includes information that can identify you, such as:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment details

  • Social media profiles

  • Any other information you provide when using our services

- Non-Personal Information

This includes data that does not directly identify you, such as:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on our site

  • Website interaction and analytics data

2. How We Collect Information

We collect information in several ways:

  • When you provide it directly (e.g., signing up, contacting us)

  • Automatically through cookies and tracking technologies

  • From third-party services that assist us in analytics, advertising, and payment processing

3. How We Use Your Information

We use your information to:
- Provide and improve our services
- Process transactions and manage payments
- Communicate with you about updates and promotions
- Analyse website usage and improve user experience
- Comply with legal obligations and protect against fraud

4. Data Storage & Security

We store your information securely in Australia or in locations with data protection laws equivalent to Australian standards. We take reasonable steps to:
✅ Protect your data from loss, misuse, or unauthorised access
✅ Use encryption, firewalls, and security protocols
✅ Restrict access to only authorised personnel

However, no online service can be 100% secure, so we encourage you to protect your own data when using our website.

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share data with:

  • Service providers (e.g., payment processors, analytics providers)

  • Legal authorities if required by law

  • Third parties with your explicit consent

6. Cookies & Tracking

We use cookies to improve website functionality and personalise your experience. You can manage cookie settings in your browser. Learn more in our Cookie Policy.

7. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:
✔ Request access to your personal data
✔ Correct or update your information
✔ Withdraw consent for marketing communications
✔ Request data deletion (unless required by law to keep it)

To exercise these rights, contact us at hello@castleberrylabs.com.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website.

10. Contact Us

For privacy-related questions or concerns, contact:

Castleberry Labs Privacy Officer
hello@castleberrylabs.com
 🌐castleberrylabs.com